Privacy Policy

Teko Blue respects your privacy and is committed to protecting the personal information collected through our website, booking flows, Facebook app integrations and related services.

1. Who we are

Teko Blue Booking is a booking and customer communication solution operated by Teko Blue. We help manage reservations, customer enquiries, booking confirmations, service coordination and related digital interactions.

2. Information we collect

We may collect and process the following categories of information:

• Contact details, such as name, phone number and email address.
• Booking details, including dates, services requested, number of guests and preferences.
• Communication data exchanged through forms, messaging channels, Facebook integrations or customer support.
• Technical data, such as IP address, browser type, device information and usage logs.
• Payment-related information when necessary to support bookings, although payment processing may be handled by third-party providers.

3. How we use your information

We use personal information to:

• Provide and operate booking, reservation and support services.
• Respond to enquiries and customer requests.
• Send booking confirmations, reminders and operational updates.
• Improve our services, workflows and user experience.
• Maintain security, prevent misuse and comply with legal obligations.

4. Facebook and platform integrations

When Teko Blue Booking is connected to Facebook, Meta products or other third-party platforms, we may access and process the information necessary to operate the requested features, such as page messaging, customer communication and booking-related automations.

We only use this information for legitimate business purposes related to the service provided and according to the permissions granted by the user or business administrator.

5. Legal basis for processing

Depending on the context, we process personal data based on one or more of the following grounds:

• Your consent.
• The performance of a contract or steps prior to entering into a contract.
• Legitimate interests in operating, securing and improving our services.
• Compliance with legal or regulatory obligations.

6. Sharing of information

We may share information with:

• Service providers and infrastructure partners that support hosting, communication, analytics or payments.
• Business partners or operators involved in fulfilling a booking or requested service.
• Authorities or regulators when disclosure is required by law.

We do not sell personal information to third parties.

7. Data retention

We retain personal information only for as long as necessary to provide the service, fulfil operational and legal obligations, resolve disputes and enforce agreements.

8. Data security

We apply reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no system can guarantee absolute security.

9. Your rights

Depending on your location and applicable law, you may have rights to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Request data portability where applicable.
• Withdraw consent when processing is based on consent.

10. Cookies and analytics

Our website and connected services may use cookies or similar technologies for essential functionality, performance monitoring and service improvement.

11. International data transfers

Because our services may rely on international platforms and cloud providers, personal information may be processed in countries other than your own. Where required, we take reasonable steps to ensure appropriate safeguards are in place.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact

For privacy-related questions or requests, please contact us at hello@tekoblue.com.